Report a Concern
This is separate from our general Contact section — use it to formally log a dispute or complaint about a specific booking. Sign in below with the same details you already use on Elite Traders Lounge.
Sign in to report a concern
Use your existing babysitter email and access code, or your family booking reference and PIN.
Report submitted
We've logged your report and our team will follow up with you directly.
Add supporting information to a report
You can add photographs, screenshots, messages or a written statement to any report that is still open — whether you made the report yourself or it was made about a booking you were part of. Both sides of a report can add their own information, and we read both before deciding anything.
Appeal a decision
If a report about you or about your booking has been decided and you believe the decision is wrong, you may appeal within 48 hours of being told the outcome. While an appeal is open, no payment is released and no refund is processed on that booking until the appeal has been considered.